Return & Exchange

Introduction

At Vrusha Enterprise , customer satisfaction is our top priority. We strive to provide the best shopping experience and ensure you are happy with your purchase. If you are not completely satisfied with your order, we offer a hassle-free return and exchange policy.

Return Policy

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• The item must be unused, in its original condition, and in the original packaging.
• The return must be initiated within 7 days of the delivery date.
• Proof of purchase (order number, receipt, etc.) must be provided.

Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods (e.g., food, flowers)
• Personalized or custom-made products
• Intimate or sanitary goods (e.g., underwear, swimwear)
• Gift cards
• Downloadable software or digital products
• Clearance or final sale items

Return Process

1. Initiate a Return: Contact our customer service team at [your contact email or phone number] to request a return. Provide your order number and reason for the return.
2. Receive Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to return your item.
3. Ship the Item: Pack the item securely and include the return authorization number inside the package. Ship the item to the address provided in the return instructions.
4. Processing: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within [number] days.

Return Shipping Costs

• If the return is due to our error (e.g., incorrect or defective item), we will cover the return shipping costs.
• For all other returns, you will be responsible for the return shipping costs.

Exchange Policy

Eligibility for Exchanges

Exchanges are available for items that meet the following criteria:

• The item must be unused, in its original condition, and in the original packaging.
• The exchange must be initiated within [number] days of the delivery date.
• Proof of purchase (order number, receipt, etc.) must be provided.

Exchange Process

1. Initiate an Exchange: Contact our customer service team at [your contact email or phone number] to request an exchange. Provide your order number and details of the item you wish to exchange.
2. Receive Exchange Authorization: Once your exchange request is approved, you will receive an exchange authorization number and instructions on how to return the original item.
3. Ship the Item: Pack the original item securely and include the exchange authorization number inside the package. Ship the item to the address provided in the exchange instructions.
4. Processing: Once we receive and inspect the original item, we will process the exchange and ship the new item to you. You will receive a confirmation email with tracking information once the new item is shipped.

Exchange Shipping Costs

• If the exchange is due to our error (e.g., incorrect or defective item), we will cover the return and reshipping costs.
• For all other exchanges, you will be responsible for the return shipping costs. We will cover the cost of shipping the new item to you.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at [your contact email or phone number]. Provide your order number and a description of the issue, along with photos if possible. We will work with you to resolve the issue promptly, including offering a replacement or refund as appropriate.

Contact Us

If you have any questions or need assistance with a return or exchange, please contact our customer service team at:

• Email: [your contact email]
• Phone: [your contact phone number]
• Address: [your physical address]

Thank you for shopping with Vrusha Enterprise . We appreciate your business and are here to help ensure you have a positive shopping experience.