Everything you need to know about the product and billing.
A: Vrusha Enterprise is an e-commerce platform offering a wide range of high-quality products, including jewelry, household goods, and more. We are committed to providing exceptional customer service and a seamless shopping experience.
A: To place an order, simply browse our website, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
A: If you need to modify or cancel your order, please contact our customer service team as soon as possible at [your contact email or phone number]. We will do our best to accommodate your request before the order is processed.
A: Once your order is shipped, you will receive an email with tracking information. You can use this information to monitor the status of your delivery.
A: We accept returns within 7 days of delivery for items that are unused, in their original condition, and in the original packaging. Certain items, such as perishable goods, personalized products, and intimate items, are not eligible for return. Please refer to our Return & Exchange Policy for more details.
A: To initiate a return or exchange, please contact our customer service team at [your contact email or phone number] with your order number and reason for the return or exchange. We will provide you with further instructions.
A: If the return or exchange is due to our error (e.g., incorrect or defective item), we will cover the return shipping costs. For all other returns, the customer is responsible for the return shipping costs.
A: We offer a variety of shipping options to meet your needs. During checkout, you can select your preferred shipping method. Shipping costs and delivery times will vary based on the option chosen and your location.
A: Yes, we offer international shipping to many countries. Shipping costs and delivery times will vary based on the destination. Please check our shipping policy for more details.
A: Delivery times depend on the shipping method selected and your location. Typically, orders are processed within 1-2 business days and delivered within [number] days for standard shipping. Expedited shipping options are also available.
A: We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All payments are processed securely.
A: Yes, we use industry-standard encryption and secure socket layer (SSL) technology to protect your payment information during the transaction process.
A: You can contact our customer service team via email at [your contact email], phone at [your contact phone number], or through our contact form on the website. We are here to assist you with any questions or concerns.
A: Our customer service team is available 6 days. We strive to respond to all inquiries within 24 hours.